At Grudi Associates, we have built our reputation for excellence on providing high-value telecom and IT solutions supported by truly exceptional customer care. To ensure that we continue to do so, we make this promise to our customers:
- Offer high-quality, cost-effective solutions that optimally meet your needs.
- Be proactive and responsive in addressing all of your needs.
- Keep you informed and up-to-date with current, proven technologies.
- Advocate for your best interests when dealing with service providers and hardware vendors.
- Provide clear, realistic conversion plans and schedules.
- Have a professional, knowledgeable person answer the phone who will ensure that your needs are handled efficiently and effectively.
- Save you more than our monthly management fee, guaranteed. If not, we will allow you to terminate our agreement with no penalty.
- Process your telecom invoices in 3 business days or less.
- Be here when you need us, up to 24x7x365, for Managed Solutions customers.
- Guarantee you are pleased with our service. If we do not resolve an issue to your satisfaction, we will refund the related portion of your fee and take steps necessary to correct the situation.
- Pay any late fees as a result of our delay in processing your invoices.
- Meet with you semi-annually at your site to review how we are doing and ensure that your expectations are being met.
For more information, contact us at anytime.