Hosted PBX

A hosted PBX system (also called hosted VoIP and sometimes virtual PBX) essentially moves your traditional premise-based phone system control and connections into the cloud. It also offers significant advantages and features unavailable on a conventional premise-based system. It is clearly the future of business phone communications.


                        
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Hosted PBX runs on equipment that resides in a remote data center and is owned and maintained by a service provider. The business accesses it through broadband Internet or private IP network connections. A hosted VoIP phone system is a subscription-based service that is typically billed on a per-seat basis. IP phones can be included in the fee.

Hosted PBX combines benefits of a premise-based system – top-level call clarity, carrier-grade dependability and robust security – with the flexibility and versatility of the cloud. It also adds a mobility dimension, enabling calls from any capable mobile device connected to the Internet, private network or cellular carrier network.

Synonymous with cloud-based phone systems, hosted PBX systems:

Provides a full suite of enterprise-grade features, including call forwarding, call hold, find me/follow me, unified messaging/voicemail-to-email, three-way conference, auto attendant, call recording, call center features and other special capabilities and features.
Accommodates extension-to-extension dialing across any phone, regardless of where it is, anywhere in the world.
Can deliver increased uptime (nearly 100%) and increased reliability because it resides in a highly dependable, continuously managed cloud environment.
Are easily scalable for small to very large companies.
It is billed on a per-seat subscription basis.

Key benefits and advantages of hosted PBX over traditional landline systems:

Cloud-based reliability – no on-premise equipment failure.
During loss of power or connectivity on premise, calls still get answered. They can be routed to mobile phone or other numbers, or they go to voicemail.
Minimum IT support is required at the facility.
No capital expense.
Unlike premise-based systems, all licensing fees, software upgrades and on-going service/maintenance is included in the per seat subscription price.
Eliminates the need for separate dedicated phone lines and circuits.
Equipment and software/features in cloud upgraded without business capital expenditures
Lower total cost of ownership for small and medium-size businesses. Pay for only what you use.
Hosted systems can be managed by qualified staff from any smart device.
Users and features can be added, removed or reassigned instantly.
Full integration of mobile users and devices.
On-demand call routing capabilities.
Full system support in the cloud.
Customers support is available 24x7x365.
Feature and functionality upgrades are typically included and automatically pushed to all users.