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Torres Credit Services provides vital customer support that homeowners and businesses rely on for their gas, electric and other services. Prior to becoming a Grudi Associates customer in 2012, Torres Credit Services was operating its busy call center with premise-based equipment and systems. This posed multiple challenges:
Grudi Associates helped TCS implement a managed call center (cloud-based) and a hosted phone system (hosted PBX or VoIP) as well as providing a variety of other services that are saving $6,000 – $7,000 per month on its phone service costs, providing virtually 100% uptime on its vital systems, greatly increased capabilities and features, improved customer service ability, enabled seamless, transparent supervisor/worker interaction, real-time during calls, enhanced security, implemented totally reliable backup and effectively transitioned to a remote work model when COVID-19 arrived.
By submitting this form, you agree to receive periodic Mobility, Telecom & IT information from Grudi. You can opt out at any time. We will not share your information with anyone.
“Prior to the corona virus, Grudi Associates has helped us bring our company to the cutting edge of call center capabilities and performance. They also have saved us many thousands of dollars every month. But then it happened. Without Grudi Associates helping us setup our call center agents to work from home, it would have been much more difficult to continue servicing our customers as we always have. I can’t thank them enough for what they have done.”
David Bucher
CEO
At Grudi, we make it happen. Through our managed IT services, mobility solutions & telecom consulting, we provide the expertise, industry knowledge and resources you need to do business better and more profitably. We deal with the challenges so you don’t have to.
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