#1 Best Managed Mobility Solutions

At Grudi Associates we developed our Managed Mobility Solutions to provide the suite of services businesses need to optimize their mobility capabilities and investment. Our team of experienced telecom professionals will work with you in the following areas:

Initial Mobility Audit

Analyze existing services and expenditures
Determine key target areas for cost saving opportunities
Identify gaps in current processes and areas for improvement
Review current contractual obligations, terms, and dates

Invoice Management

Monthly audit and approval of charges and payment amounts on each invoice
Proactively identify issues and open billing disputes
Manage the dispute & credit process to completion
Provide electronic copies of invoices with correct amount due within 3 business days of receipt from carriers
Electronically archive invoices for a minimum of 7 years

Inventory Management

Identify all wireless lines and services
Create and maintain current inventory list in an easily understandable format, including the following details
- Mobile device model and device ID
- Mobile number and username
- Contract end dates
- Upgrade dates
- Location, cost center codes, or asset tags (where applicable)

Help Desk & Trouble Ticket Management

Service available during business hours or 24x7x365 for an additional fee
Dedicated Managed Mobility Help Desk email and toll-free support number
Case management system with ticket tracking
Provide trouble ticket status updates and ticket closure when resolved
Add and/or remove global features and provide recommended rates based on average usage and countries visited. Send dialing instructions, rates and travel tips to end users.
Tier 1 and Tier 2 troubleshooting for all device issues such as
- Device not functioning
- Voicemail issues
- Damaged device replacement assistance
- Email issues
- Connectivity issues
- Initial device activation and email setup

Monthly Reporting

Provide customized reporting for each invoice with usage and cost details per user
Provide customized accounting reports for each invoice with department, GL or location codes
Confirm expected cost savings are achieved
- Monthly current average cost per unit compared against baseline current cost per unit for monthly recurring charges
- Monthly, year-to-date and contract-to-date savings
Provide customized reporting
Monthly and year-to-date spend for budgeting and future cost projections

Proactive Rate Plan Optimization & Adjustment

Recommend and implement changes to maximize ongoing & one-time savings
Monitor opportunities to improve technology and services
Monitor and adjust plans and features based on usage
Request promotions and special pricing from carriers based on all available information and current promotions, not just relying on a software algorithm
Identify excessive usage and make recommendations to resolve
Pinpoint no-use lines for cancellation or suspension
Mid-cycle and end-of-cycle data monitoring (real-time data usage)
- Data usage over 50% of allowance mid-cycle is monitored through the end of the billing cycle
- Data usage is checked at the end of billing cycles for rate plan adjustment to avoid or minimize data overage costs
- High data users are brought to the attention of management

Professional Project & Change Management

On-site device deployment and training for Managed Mobility
Corporate Mobility Policy
Create and/or revise a mobility policy for both corporate-owned devices and employee-owned devices
Guidelines for acceptable usage
Rules of engagement and ownership of device
Plans for protecting the security of company data
Mobility Device Management Solution (MDM)
Recommend and procure MDM solutions
Provision devices on platform
Develop policies around passcodes, applications and security
Manage implementation and migration to new services
Establish company-specific rules for device types ordered, onboarding processes and off-boarding processes

Procurement & MACDs

Device orders
Order new lines of service and upgrades for all carriers following your preferences
Order requests processed in 24 hours or less
All orders tracked in our CRM portal
Provide personalized support for each end user
Ensure all orders receive appropriate rates and are billed correctly
Device Lifecycle Management
Coordinate buyback, trade-in and recycling of devices
Receive used devices, securely erase data from devices and ship for processing and payment
Disconnect orders
Place and validate orders to delete lines and disconnect services
Remove features that are no longer utilized

General Consulting

Apple Device Enrollment Program (DEP) and Apple Business Manager (ABM)
Mobility Policy
Fleet Management and Asset Tracking
Wireless Backup Solutions
Machine to Machine (M2M)
Internet of Things (IoT)
Network Extenders
Accessories
Device Selection

Managed Mobility

Comprehensive Services

At Grudi Associates we developed our Mobility Managed Solutions to provide the suite of services businesses need to optimize their mobility capabilities and investment. Our team of experienced telecom professionals will work with you in the following areas: