Lancaster Public Library has an excellent reputation for serving the community well and providing many valuable resources. However, its outdated and failing premise-based phone systems needed to be replaced and upgraded at all locations. Among the many challenges included:
Grudi Advantage – the Telecom & IT program that is a partnership between Lancaster Chamber and Grudi Associates – helped Lancaster Public Library replace a failing legacy phone system with a modern, highly capable hosted PBX phone system, reduce its monthly fee for telecommunications expenses from $1,400 per month to just $850 per month, get extensive new capabilities and ease of system management, receive numerous benefits from Grudi Advantage, including lower costs and an annual cash-back dividend, and more.
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“It’s hard to express how much better our new phone system is and what it has done for the Lancaster Public Library. We are taking full advantage of the many new features. The intuitive interface and portal greatly simplifies system administration, which saves us time, effort and pain. The cost savings are impressive. Rejoining Lancaster Chamber and working with Grudi Advantage was an excellent business decision.”
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