OSS Health is a full-service orthopedic health center, providing high-quality care in 10 locations in York and Central Pennsylvania. To optimally care for its patients and run a successful health center, OSS Health needed an effective, highly efficient telephone system. With a small, busy staff and many locations, it was difficult for OSS Health to manage its various types of telecom services, data services, and telephone systems. Specific concerns were:
Grudi Associates implemented its Managed Solutions services to improve the services and rates OSS Health received, without making major changes to much of what they had, thereby avoiding extensive disruption of its critical operations. Telecom, data and mobility services were addressed. A key element was having Grudi Associates take over much of the constant Help Desk issues – troubles, outages and MACDs. Combined telecom, data and mobility savings from 2017 to mid-2020 exceeded $152,000. In addition, Grudi Associates eliminated many problems and frustrations for OSS Health through its Managed Solutions.
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“The solution Grudi Associates implemented has made a huge positive difference in our telecom and wireless services. It has saved us a lot of money and continues to do so. Their Managed Solutions services have resolved many issues and have virtually eliminated the hassles and headaches we had related to managing our telecom. The Grudi Associates team is very proactive and great to work with. We are very pleased with the results.”
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