OSS Health is a full-service orthopedic health center, providing high-quality care in 10 locations in York and Central Pennsylvania. To optimally care for its patients and run a successful health center, OSS Health needed an effective, highly efficient telephone system. With a small, busy staff and many locations, it was difficult for OSS Health to manage its various types of telecom services, data services, and telephone systems. Specific concerns were:

• Almost daily troubles, outages and MACDs (moves, adds, changes, disconnects).
• Handling numerous billing disputes, from service-level agreements for down service to misapplied funds and incorrect taxes and surcharges.
• Lacking resources to effectively manage various telecom billing to ensure that the bills were correct.
• Too many carriers and invoices to manage.
• Not getting the optimal value from existing carriers.
• Ongoing location additions (both acquisitions and new construction) and closures.
• Ensuring it had the best services at the best available rates on an ongoing basis.
• Effectively managing several hundred mobile phones and devices and keeping up with upgrades, rate plans, service and device issues, and more.
• There was no single point of contact to address all of the telecom & IT services.