Client: Major retailer with over 100 stores and support locations across the eastern U.S.
Challenge: To more effectively manage the telecom services of a rapidly expanding network of retail operations.
- Managed on-the-fly selection, provisioning and implementation of voice, data, Internet and other telecom services for new store openings and moves. Time frames were typically compressed to a fraction of ordinary scheduling.
- Proactively managed over 200 invoices per month. Included invoice reviews, GL coding to individual stores, identification and resolution of errors and more.
- Consolidated carriers regionally to obtain higher discounts and achieve significant cost saving.
- Created a single point of contact for trouble issues and help desk services.
Results: Achieved savings of nearly $100,000 annually, while ensuring prompt, seamless implementation of telecom services for new store.